2. All orders are shipped UPS ground, unless requested otherwise.

3. COD is NOT AVAILABLE!

4. For customers without credit cards, we will accept prepaid orders. You can SEND us a check, or even FAX us a check. On large orders, we may at our discretion hold orders until the check actually clears the bank, 14 days.

5. We accept the following credit cards if you are a U.S. RESIDENT: Visa, Master Card, Discover, and American Express Via Pay-Pal.

6. ABSOLUTELY NO CREDIT CARDS will be accepted from outside the USA!

7. Orders will be shipped within 3 business days. Saturday and Sunday are NOT business days! Orders received after NOON (Pacific Time) are processed on the NEXT business day, so the 3 day rule starts on THAT day. If a piece is not in stock, and we cannot ship it within 3 business days, we will inform you of the back order. At that time you will have the option to cancel the order, for a full refund. We do ask that you allow us 48 hours if you decide to cancel an order after being notified of the back order. This is in case the product is in transit, or already packed and ready to ship. Please note: your credit card will be billed at the time of ordering, as we are under the assumption that we WILL ship in 3 business days. During holiday months, please allow for extended shipping times because of high order volumes. Manufacturers and Shipping Companies tend to have minor delays during these times. If you have rush shipping needs, please let us know prior to your order.

8. We CAN NOT "add to" or "change" an existing order once it is processed, even if it has not been shipped. We have found this just causes mistakes, which we would of course prefer to avoid.

9. Credit card orders can ONLY be shipped to the same address as the billing address of your credit card. We WILL NOT ship to a non billing address! This is due to the recent increase of fraudulent orders we have had. We apologize for any inconvenience, and other arrangements CAN be made if proper documentation is provided. We suggest that anyone who likes to have their order delivered elsewhere, such as a place of work, contact your credit card companies, and give them the alternate shipping address. That way we can get approval at either address during the verification process. ALL FRAUD ATTEMPTS WILL BE REPORTED TO THE F.B.I... Your IP Address is LOGGED upon ordering!

10. 12VIT offers FULL MANUFACTURERS WARRANTIES. Most items can be shipped directly to the manufacturer for repair. If you prefer, simply ship the item to us, and we will handle it for the first 30 days free of charge. The consumer is responsible for all shipping charges for warranty repair. If we handle the warranty work AFTER the first 30 days, merchandise will be shipped back COD for the amount of total shipping charges incurred, plus a $7.00 COD fee. If you should need warranty work on ANYTHING you get from us, please check with us first and we will assist you on exactly how to handle it.

11. All sales are final. There are NO RETURNS and NO CANCELLATIONS. If you receive a defective unit within the first seven days, we will do our best to replace it with a new unit for you. Unit must appear to be brand new to qualify for replacement. You must Email us for a Return Authorization Number before returning any item. Shipping charges for warrantee replacement are non-refundable. The consumer is responsible for all shipping costs. We will pay for, or reimburse 2-way shipping on INITIALLY DEFECTIVE merchandise for the first 30 days only. Only Ground shipping will be refunded.

12. PLEASE understand sometimes warranty can take some time, and we have NO control over it. We cannot refund a purchase price or send a free replacement just because a warranty repair takes a long time. This is no different than if you sent the item in for repair yourself. Again, please understand this possibility.

13. ALL special order items are non-returnable. These include anything marked online as special order, or if you are told on the phone it is special order. NO cancellations will be accepted. If a product is special ordered from the manufacturer (or supplier), and we can stop the order before it is shipped, we will. Once it is shipped from the supplier, we must accept it. Therefore you must also. By special ordering with your credit card, you are indicating your acceptance of these terms, and will be billed accordingly. Should you for any reason refuse the shipment, we will retain 35% of the purchase price, and all shipping and handling fees. If merchandise is NOT special order, we shall retain a 30% re-stocking fee, as well as shipping and handling fees on any refused or cancelled orders.

15. THERE ARE NO REFUNDS ON, TAXES, CUSTOMS CHARGES, INSTALLATION CHARGES OR ANY OTHER ANCILLARY CHARGES.

16. IMPORTANT: If your shipment is damaged in transit, DO NOT ship it back to us! Click the CONTACT US link first! We will contact the carrier, and put in a damage claim. KEEP ALL PACKING MATERIAL AND BOXES! If any other mishaps occur from the shipper, we will file all necessary claims. We must go through the procedures they tell us. We have no control over the delays that can be caused. Once a claim is settled, we will replace your merchandise, or refund the purchase amount.

17. You ACKNOWLEDGE that if you are NOT at home when the parcel is delivered, the carrier may leave the parcel unattended at your designated "ship to" address, whereupon liability for this parcel becomes YOURS alone. If delivery tracer shows delivery to this address, you agree to not hold 12VIT responsible for this parcel. YOU MAY, for an additional fee to be determined by the carrier, request that the carrier will only release parcel to person bearing identification, but that liability for said parcel will still be borne by the purchaser. You may also request "SIGNATURE REQUIRED” service.

WE AGREE to initiate claims against the carrier, where necessary, to help you recover your loss, but we take no responsibility for the loss of your parcel when we can demonstrate that we placed it in the care of the carrier.

WE STRONGLY RECOMMEND that your EMAIL address be clearly presented with your order. We agree to notify you at this address that your parcel has been shipped, on the day it has been shipped. This allows you to both track the progress of your shipment and to make arrangements to be present to receive your package.

YOU AGREE to notify us if you have not received your parcel by the 7th business day after your parcel has been shipped, and you agree to make this notification within 2 business days (by the 9th business day) of this fact.

18. We are not responsible for typographical errors. We will not honor orders with "glitches" in our shopping cart system or on our web site that could cause an incorrect price to appear on an invoice.

19. Items returned to 12VIT by Shipping Company because of incorrect address or incomplete information from Purchaser will be held for 30 days awaiting correction of address or shipping information. All re-shipping charges after initial send out are the sole responsiblity of Purchaser unless the error was created by 12VIT or Shipping Company. A notification of receivership of returned package(s) will be done by e-mail to inform the Purchaser that we have received the package undeliverable with an explination of its undeliverable status. After such e-mail has been sent out, the purchaser has 30 days to correct the address and or information to complete the transaction including compensation for S/H fees to 12VIT. After 30 days the package(s) will be considered forfeited and are to be considered sole property of 12VIT. Please contact us as soon as possible if such an issue has arisen so we can fulfill your order as you originally requested.

20. *FREE SHIPPING POLICY: There are restrictions on our Free Shipping Offers. Be sure to read our Shipping Info Page to understand our policies.

We ship most of our orders using United Parcel Service, however if the product you order requires a truck shipment because of it's size or weight we will send your order via a major national freight carrier. Orders Totaling Under $99.99: Orders shipping standard UPS ground to an address within the Continental U.S. will have $7.95 shipping and handling charge applied. Any air shipments, oversize, overweight fees are additional.

NOTE: If your product total is under our $50.00 minimum, your order will have an additional $10.00 minimum order fee applied. *Orders Totaling $99.99 or More: To receive free shipping on your order it must meet these requirements: Your order must be placed through this web site. Your order must have a product subtotal over $99.99. Your order is shipping via standard UPS to a single address within the Continental U.S. (Does not include Alaska, Hawaii, Puerto Rico or International shipping destinations.) Any air shipments, oversize, overweight fees are additional. You Must Select "Order Over $99 = Free Ship" from the shopping carts shipping options list. This offer may not be combined with any other discounts.

**Orders Totaling Over $894.99: If your order from 12voltinstallertools.com totals over $894.99 (products only), you will receive free shipping on all items that ship to a location within the Continental U.S. (Not including Alaska, Hawaii, Puerto Rico or International shipping destinations) via Standard UPS or Truck. This offer may not be combined with any other discounts. Lift gate charges are additional.

***UPS Overweight or Oversize: Orders with UPS Overweight or Oversize items are subject to an additional flat $19.95 freight charge per Overweight/Oversize carton on all orders.

***2ND DAY AIR shipments via UPS add $14.95 per carton to the delivery charge. ***2ND DAY AIR shipments must be paid for with a credit card.

****NOTE: for any order requesting shipment outside the 48 continental United States (including Alaska, Hawaii, Puerto Rico and International shipping destinations) please contact us for delivery charges.

TRUCK Shipments: On all orders which require truck shipment please call us for an accurate quote on delivery charges. Average truck shipment charges are shown in the chart below.

Delivery Destination: Average Truck Delivery Charge*: